Amazon has had a bit of a lackluster reputation when it comes to launch day deliveries for both new gaming consoles and new gaming software. It was my personal hope that they would have learned from the mistakes of their past console launch fiascos and forge ahead on a new, much more promising path. It seems that (as of this writing) that is not the case.
A plethora of Twitter users have complained to Amazon that their Nintendo Switch systems are either not arriving as promised, or strangely had their shipping delayed with no other information or tracking available to them. This has caused quite the uproar in the gaming community.
My personal Switch unit had some issues arriving at my door when it went missing for roughly 4 hours on launch day. It took four calls to Amazon customer service and one amazing representative going above and beyond his normal job duties to get my Switch to me on time. It seems that while my hassled experience had a happy ending, for some users their poor experience was only beginning.
I don't think I'll ever use @amazon to preorder again. There's only 2 hours before deliveries stop and my Switch hasn't even shipped :/
It's almost 7pm and my Nintendo Switch preorder hasn't arrived yet. And I'm not alone. Never preordering anything from @amazon ever again.
A NeoGAF forum thread shows more of the frustration that users are experiencing.
We have reached out to Amazon representatives for comment and will update you if we hear back. At this point, Amazon should just stop offering day one launch guarantees when they haven't fulfilled them for every user in quite some time.
If you've experienced any issues in getting your Nintendo Switch pre-order from Amazon or any other retailer, feel free to reach out to us if you'd like to share your experience.
The Nintendo Switch launched March 3rd, 2017 along with games like The Legend of Zelda: Breath of the Wild, and 1-2, Switch. We'll have more on the Switch launch for you in the coming days.